AirtelTigo opens modern call centre to enhance service experience

Telecom operator AirtelTigo with its partner iSON BPO, an information technology service provider has opened a new call centre located in the Tema metropolis to offer customers a dedicated world-class service.

Boasting the latest technology, the call centre has several workstations, a training room and dedicated online support section. Operating 24-hours to serve customers nationwide, the call center is accessible by calling 100 which also offers self-service options.

In a drive for service excellence, the customer care executives that serve customers have been specially trained in soft skills and call handling techniques to resolve all customer enquiries in a timely manner.

Speaking at the launch, the Chief Executive of AirtelTigo, Mrs Mitwa Kaemba Ng’ambi, said the opening of the call centre is in line with the company’s vision of “making life better for customers”.

She explained that the company remains focused on continuously improving customer service and experience to support the many innovative solutions that AirtelTigo is providing its customers today.

The Group CEO of iSON BPO, Mr. Pravin Kumar, said: “In line with our philosophy of bringing Intellectual Property (IP) and jobs to people rather than taking people to jobs and IP, we built and started the first-ever call centre with state-of-the-art technology at Tema in 2016 with 220 employees. We have within a short period of two years, provided world-class services and grown our employee strength to 700.”

“In view of our excellent services, we have partnered with AirtelTigo to manage their call centre service. This new call centre has state-of-the-art technology and employed over 200 executives. We are also well-equipped for skill development, workforce management and quality governance facilities.”

He further stated that the policies of the Government of Ghana have motivated the company to open discussion with large multinationals in the US to be able to get some offshore assignments to Ghana. “We are confident that Ghana can be developed as an offshoring destination.”