Samsung to replace damaged Note 3 handsets of customers

Leading mobile phone manufacturer, Samsung has announced the introduction of a system to replace mobile devices for customers should they be damaged.

The Samsung Premium or Accidental Damage from Handling (ADH) will give users of the famous Galaxy Note 3 devices an opportunity to get a new device should it be damaged.

ADH, which is a 24-month warranty for the Note 3, comes in three folds namely, Samsung Smart Swap, Smart Pick-Up, and Smart Value.

Samsung earlier this year, during the launch of its Galaxy S4 device, offered a 24-month accidental damage repair to its customers.

George Ferreira, Vice President and COO of Samsung Electronics Africa, speaking at the Samsung Galaxy Note 3 World Tour Africa in Cape Town, South Africa said the system, which is the first of its kind, is carefully planned to enable consumers enjoy the Galaxy device.

"You will be able to get another one in what we call the instant swap or replacement of the damaged device for another Galaxy Note to the same condition that you have given in right there and then," he disclosed.

He further explained that under the Smart Pick-up system, Samsung will send a replaced Note 3 device right to the doorstep of the customer without any hustle within 24 hours.

"Smart Value provides new Galaxy Note 3 device owners with a guaranteed future buybacks for devices within the first 12 months and don't worry your ADH Premium balance will carry with your Samsung smart phone."

This means that if none of the ADH incidents has been used, they will be automatically moved to the new device's warranty.

Samsung, he added, has introduced a 24-hour VIP Call Centres to provide non-stop assistance to customers. The new Samsung Galaxy Note 3 comes with a wider (5.7inch) full HD Super AMOLED display, yet slimmer (8.3mm) and lighter (168g) hardware design, and more powerful and longer lasting (3,200mAh) battery.

Also, it is equipped with a 13 megapixel rear camera with Smart Stabilisation and high CRI LED flash, Samsung Galaxy Note 3 enables users to crisply capture every visual story in their lives, even in low light and active situations.

It has the latest LTE technologies – CAT4 Carrier Aggregation and supports the greatest number of multiple frequencies.

Incorporating the industry’s largest 3GB RAM, the Galaxy Note 3 also provides faster and more powerful performance.