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Personnel of the NHIS attend capacity-building workshopFurthermore, an improved communication strategy that seeks to effectively market the NHIS as an institution that is focused on its core business was also needed to spearhead the mechanism put in place by the government to implement the one-time premium payment. Mr. Mensah therefore charged all frontline workers of the scheme to cultivate the spirit of innovation and hard work so as to be able to meet= the expectations of the nation, and also to resolve the challenges confronting the system realistically. He reminded them that every successful organisation did not come by chance but through effective and strategic planning, exchange of useful ideas among implementers, sharing of experiences, the prudent use of resources coupled with diligent implementation and dispassionate measurem= ent of outcome. Mr. Mensah told the implementers of the current health delivery poli= cy that the intention of the authorities was to build a scheme that would st= and out as a model for the rest of Africa and beyond, in the provision of affordable and accessible, quality healthcare services for Ghanaians, add= ing that this would require highly enthusiastic professionals who value custo= mer delight. He urged frontline officials of the various mutual health insurance schemes to ensure regular interactions with vital stakeholders, especiall= y accredited service providers in their areas of jurisdiction, to know thei= r challenges and help them resolve those challenges within their capability= .. They should also adopt similar measures at scheme level to improve t= he services they render to the public and the nation at large. In a communiqu=E9, participants pledged their full support for the implementation of the one-time premium payment plan initiated by the government, and further promised to work harder than before towards the achievement of the objectives of the NHIS.
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