Vodafone invests in network for Broadband customers

Vodafone has invested about GH¢4.5 million within the last four months as part of measures to improve its Fixed Broadband service across the country.

The advent of the energy crisis coupled with external pressures had brought some inconsistencies to bear on the delivery of the company’s fixed line and broadband services. The situation was compounded by the 24-hour power outage schedule, which affected service to some key stations in specific parts of the country.

However, in line with a concerted commitment to delivering unmatched customer experience, the company has responded swiftly with a variety of service improvements to ensure availability for all customers.

To date, the company has upgraded its existing power sources to provide more reliable and resilient service to customers. It also continues to offer all active fixed broadband customers up to 20GB worth of mobile data to ensure that they are truly connected on occasions when their systems experience intermittent performance.

Altogether, these measures are helping majority of customers to enjoy about 99% of their subscription time.

Commenting on this, Julius Owusu-Kyerematen, Head of Vodafone’s Fixed Broadband business admitted that the power crisis has had an impact on Vodafone’s operations.

“However, I must say we are happy with the investment we have put in place so far to bring comfort to customers. Going forward, we will continue to implement measures to continuously support the network and ensure our customers are offered a great experience with our Fixed Broadband.”

Vodafone expects the investment into the network to continue over the coming months in a bid to eventually build a robust and efficient platform.

Since entering the telecoms sector in 2008, Vodafone has remained consistent in maintaining the highest standard of network quality for its customers.

It has also been at the forefront of innovation in the telecoms sector.