General News of Saturday, 13 October 2012

Source: AFAG


The Alliance for Accountable Governance(AFAG) and Ghanaians have notice with grave concern the calling lapse, unreliability and connectivity problem of the leading telecommunication group in Ghana,MTN.
It is more than a great disservice to Ghanaians to go though such an ordeal against the fact that the service sector and MTN in particular are making a giant and bountiful leap in their business endeavour.
It is however surprising that, MTN with all their touting performance in quality and customer service delivery is not acting to the expectation of their consumers and customers.
MTN apart from the fact that they are aware of the challenges of their customers for the past seventy-two(72) hours, has not deem it fit through courtesies to apologise to their cherished customers and consumers and to further;
• Explain the source of the difficulties and
• Reassure the consumer WHEN the challenge will be over.
This attitude of disregarding the problems of the consumer and leaving their fate to the near distant future is not only an insult to the intelligence of their consumers and customers but also a wanton disregard to the rules that mandate them to give uninterrupted quality and reliable service to their consumers and customers.
We are per this statement warning MTN to immediately make themselves available to Ghanaians and respect the good people of Ghana.
Again where basic customer service and its ethics are thrown to the wind, AFAG in times like this, will not hesitate to stand by Ghanaians in our pursuit and right to quality service.

Dr. Nana Ayew Afriye 0244780359
Davis Opoku Ansah 0244861593
Bright Acheampong 0545230621