The Electricity Company of Ghana Limited (ECG) has announced plans to roll out a comprehensive Nationwide Meter Audit Exercise across all its operational areas as part of ongoing measures to reduce commercial losses, improve revenue assurance, and combat electricity theft.

The upcoming audit will entail inspecting and verifying prepaid and postpaid meters, Special Load Tariff (SLT) installations, and associated electrical wiring to confirm the integrity of metering systems and ensure accurate measurement and billing.

In an official public notice, the utility provider clarified that no further prior notices, appointment letters, or advance notifications will be issued before field officers visit premises.

Landlords, estate managers, facility managers, and security personnel have been advised that the absence of a separate notification letter must not be used as a basis to deny, restrict, or delay access to authorised personnel.

Reminding the public of the legal framework governing utility inspections, the power distributor referenced Regulation 4(h) of the Public Utilities Regulatory Commission (Customer Service) Regulations, 2020 (L.I. 2413).

“A consumer shall grant the employee of a public utility or agent of a public utility, safe and reasonable access to the premises of the consumer, subject to the production of a verifiable identity card, to read a meter or to check a utility equipment, where that employee or agent follows the procedure for grant of access prescribed in the Customer Charter of the public utility,” the regulation states.

To guard against impersonation, ECG stated that all participating staff and agents will carry official identification cards. Customers are strongly urged to verify the credentials of field personnel via the Customer Call Centre on 0302 611 611 or by dialing the USSD shortcode *226# across all mobile networks.

When using the USSD code, customers should dial *226#, select Option 5 to verify staff, and input the six-digit verification code provided by the officer to display their full name, region, and district.