Social media erupts with complaints against UGMC staff practices

Read Article

Comments (44)

This article is closed for comments.

Read Comments Comments (44)

Ghanaba 11 months ago

They have started trying to get some key people removed from their positions
Bridget with ur mouth mouth I tell u if given an opportunity to become a nurse u won’t be able to read a prescription moreover know a drug to be ...
read full comment

They have started trying to get some key people removed from their positions
Bridget with ur mouth mouth I tell u if given an opportunity to become a nurse u won’t be able to read a prescription moreover know a drug to be admixture
The nurses are also human beings and have families who attend other hospitals so please give them the necessary respect in ur comments
Game Changer 11 months ago

This is what you get if you put "protocol" personnel in sensitive positions. Useless leaders!

This is what you get if you put "protocol" personnel in sensitive positions. Useless leaders!
Abigi 11 months ago

"Due process" - in this country? Are you joking or are you on some mind altering substance? And you have the guts to rather belittle the genuine Ghanaians who are worried about the substandard services that the overwhelming n ...
read full comment

"Due process" - in this country? Are you joking or are you on some mind altering substance? And you have the guts to rather belittle the genuine Ghanaians who are worried about the substandard services that the overwhelming number of victims of this problem are complaining about. Again it is rather people like you, who like the proverbial ostrich, refuse to see nation-wrecking problems even when such is staring at them in the face - only because you very likely benefit from such backward conduct.

Let me tell you my story. Roughly a couple of years ago I fell ill and was taken to the UGMC. Before then, I had never been to the place and I was instantly amazed by the grandeur of the architecture and physical arrangement of the place. I was however expecting the typical shabby and untrained services of medical staff- especially the nurses, that has become normal in this country. Much to my shock and disbelief, both the doctors and other categories of staff - even the security staff outside, showed exemplary and above par performance and assistance during the several days that I subsequently attended the hospital as an outpatient.

I thus became an unofficial free-lance marketing agent for the hospital. As a person who has been around some, I recommended the hospital to virtually everyone I knew with the morale-boosting encouragement that the UGMC was as good as any other of its kind in the world - and I meant it. My only reservation was that I wondered how long this mirage would last before things started falling apart and falling to the appalling standards of other simar institutions around the country.

True enough, in recent times I had begun to hear adverse reports about the UGMC, not only from the public domain but also from reliable family and friends whose opinions are above reproach.

We cannot possibly allow this fantastic multimillion dollar facility to go down the drain as a result of the misdemeanors of a few unprincied and uncultured medical staff whose worth amount to only an infinitesimal fraction of the facility. We must all, first of all admit that cracks are beginning to show and as tax-paying citizens whose money built the hospital, it is our collective effort that will ensure that the hospital remains a world-class institution of pride and excellent service.

From an unqualified distance, I would chance to suggest that the waning services of the hospital would fall directly at the doorstep of the HR dept. To maintain the prestige of such a high value asset, they must, as any equal institution anywhere in the developed world would do, adopt a .merciless hire and fire policy. Anything less than this will not stem the decay. For starters, no applications or recommendations from friends and family of existing staff - including the CEO, should be entertained. They could also have a complaints section on their website.

Finally, our medical training institutions should Inculcate into their curriculum the teaching of medical services. What in recent times they give us in return for what we pay them to do for us is not only unsatisfactory but also unfair.

Finally, finally, I do not know where the UGMC gets the funding from to run such an extravagant facility but wherever they get their money from, they should get more to pay staff who are of world class standards befitting the hospital.
Abigi 11 months ago

Correction of above penultimate paragraph.

"Finally, our medical training institutions such as the GMA, the NTC etc, should Inculcate into their curriculum the teaching of MEDICAL SERVICES ETHICS. What in recent times the ...
read full comment

Correction of above penultimate paragraph.

"Finally, our medical training institutions such as the GMA, the NTC etc, should Inculcate into their curriculum the teaching of MEDICAL SERVICES ETHICS. What in recent times they give us in return for what we pay them to do for us is not only unsatisfactory but also unfair.
CKA 11 months ago

I AM GRATEFUL FOR THIS WRITE UP. THERE HAVE BEEN SEVERAL REPORTS OF NEGLIGENCE AT THE FACILITY FROM MY FRIEND FROM ABROAD. MANY PEOPLE ARE NOW WARNING THEIR FAMILY MEMBERS NOT TO VISIT THE UGMC. PLEASE CEO IT DOESN'T TAKE ANY ...
read full comment

I AM GRATEFUL FOR THIS WRITE UP. THERE HAVE BEEN SEVERAL REPORTS OF NEGLIGENCE AT THE FACILITY FROM MY FRIEND FROM ABROAD. MANY PEOPLE ARE NOW WARNING THEIR FAMILY MEMBERS NOT TO VISIT THE UGMC. PLEASE CEO IT DOESN'T TAKE ANYTHING TO EMPLOY QUALITY STAFF. JUST BEGIN ON THE SPOT SACKING OF RUDE AND UNDERPERFORMING STAFF AND THEN THE WORK CULTURE WILL CHANGE OTHERWISE OTHERWISE THIS RUBBISH STAFF WILL SEE YOUR BACK.
ABCD 11 months ago

90% of the staff there are all Asantes and Akuapims going by their names. NPP did tribal recruitment there

90% of the staff there are all Asantes and Akuapims going by their names. NPP did tribal recruitment there
ABCD 11 months ago

*Akyems, Asantes and Akuapims...

*Akyems, Asantes and Akuapims...
NANA MESSED UP THE STAFF THERE 11 months ago

NANA ADDO EMPLOYED THEM. HE SACKED ALL THE GOOD STAFF AND PUT HIS FAMILY AND FRIENDS IN HOSPITAL MAHAMA BUILT

NANA ADDO EMPLOYED THEM. HE SACKED ALL THE GOOD STAFF AND PUT HIS FAMILY AND FRIENDS IN HOSPITAL MAHAMA BUILT
GAM 11 months ago

It is quite unfortunate a staff of the UGMC has given the public opportunity to tarnish it image.
The facility is a centre of excellence and for that matter each and everyone has the right to demand quality of care from its ...
read full comment

It is quite unfortunate a staff of the UGMC has given the public opportunity to tarnish it image.
The facility is a centre of excellence and for that matter each and everyone has the right to demand quality of care from its staff.
Meanwhile, it is also very unfortunate the way some people who have access to the mass media decide to do away with channels of expressing grievances and rather resort to social media to tarnish the image of facilities and personalities. Are all reports from journalists valid and reliable? Did the originator report the incident to the authorities?
Those insulting the staff of the facility and generalizing the action or inaction of the staff in the complaint, have you validated Miss Otoo's claim?
You are enemies to the progress of our beloved country anytime you don't think through and exhaust due processes but rather resort to social media.
The painful aspect is when originators get to know the truth hardly do they come back to make the public aware.
Please, let us stop talking down our institutions and personalities.
Validate before you critique or criticise.
If you will not recognise the nurse, then done post about the event because managers can't deal with hearsay.
Next time report the incident to help build the facility than to send the matter to the court of public opinion.
There are hundreds of good staff in the facility.
By the way most of the time Newton's third law apply.
To every action there is each but opposite reaction. Miss Otoo what did you do?
# Stop talking down our institutions and personalities
Titus 11 months ago

You are a fool . That facility ought to be closed down and then completely overhauled for new hirings . It's a ghost of a hospital as envisaged at all .

You are a fool . That facility ought to be closed down and then completely overhauled for new hirings . It's a ghost of a hospital as envisaged at all .
Abigi 11 months ago

My above reaction was actually meant to respond to yours

My above reaction was actually meant to respond to yours
Freewill 11 months ago

@Gam, I disagree with your take on this issue. Mss otoo is vomiting her experience at the facility and not hearsay. Other commentators are telling their own personal experienced stories. Report to which authority and where wi ...
read full comment

@Gam, I disagree with your take on this issue. Mss otoo is vomiting her experience at the facility and not hearsay. Other commentators are telling their own personal experienced stories. Report to which authority and where will it gets to? Public outburst like this one is an effective tool to bring the change we all want. If they don't want their matter in the public domain, they will do things rightly. If I should share my own eye witness stuff about the facility Ghanaians will shock.
Zionism is racism 11 months ago

Israel is a criminal and terrorist state. Natanyahu is the illegitimate circumcised descendant of Hitler.

Israel is a criminal and terrorist state. Natanyahu is the illegitimate circumcised descendant of Hitler.
Abudu 11 months ago

But who will even vote for a rat like Bawumia? That dancing fool

But who will even vote for a rat like Bawumia? That dancing fool
Kobina Boafo 11 months ago

Typical Ghanaians at work. Rude, ignorant, thieving and deceitful. You wonder why nothing works in Ghana.
Lack of discipline and integrity !!!

Typical Ghanaians at work. Rude, ignorant, thieving and deceitful. You wonder why nothing works in Ghana.
Lack of discipline and integrity !!!
Titus 11 months ago

UGMC should be closed down ASAP. Then , the entire hospital has to be reorganised before it shouid be opened based exaty on how John Dramani Mahama envisaged it to be . That effing hospital killed .y cousin's wife and many o ...
read full comment

UGMC should be closed down ASAP. Then , the entire hospital has to be reorganised before it shouid be opened based exaty on how John Dramani Mahama envisaged it to be . That effing hospital killed .y cousin's wife and many others I know of. It's damn shitty ghost of an edifice built to kill but not to heal or make any one recover .
Ananse System 11 months ago

I witnessed this myself when I visited a patient some few months back

I witnessed this myself when I visited a patient some few months back
ananseba 11 months ago

The poor culture is down to seniour management and leadership. The leadership is aware of the horrible behaviour but they don't care. The culture the dame in most institutions in Ghana. We should all look at ourselves and cha ...
read full comment

The poor culture is down to seniour management and leadership. The leadership is aware of the horrible behaviour but they don't care. The culture the dame in most institutions in Ghana. We should all look at ourselves and change our attitudes.
Yaw 11 months ago

But this is no surprise, anaaa? It’s a typical Ghanaian office culture. If the television sets are not loud, it’s about unethical practices. Last time at Kumasi airport, a staff of passion air leisurely sat down after sec ...
read full comment

But this is no surprise, anaaa? It’s a typical Ghanaian office culture. If the television sets are not loud, it’s about unethical practices. Last time at Kumasi airport, a staff of passion air leisurely sat down after security check and whisked her fingers for me to show her my boarding pass. She saw nothing wrong when I queried her if that was the best way to attend to passengers and clients of her company. I am going to send a formal complaint to management very soon. Our work ethics is nothing to write home about and this is one critical reason most foreigners take over our businesses.
Francis 11 months ago

I have been using the facility since my daughter had a nasty accident in 2022. They were wonderful- they helped save my daughter's life for which I am eternally grateful.
Someone's bad experience should not be generalised t ...
read full comment

I have been using the facility since my daughter had a nasty accident in 2022. They were wonderful- they helped save my daughter's life for which I am eternally grateful.
Someone's bad experience should not be generalised to affect the facility as a whole.
And people, not every analysis should end up being partisan. We are becoming pathetic sometimes.
Things can improve, but UGMC remains my number 1 choice, any day
OZYMANDIAS 11 months ago

How many of these nurses and doctors ever get married? Their nonchalant, disrespectful and disgusting attitudes put potential suitors completely off. Very poor work ethics translate to very poor relationships with families an ...
read full comment

How many of these nurses and doctors ever get married? Their nonchalant, disrespectful and disgusting attitudes put potential suitors completely off. Very poor work ethics translate to very poor relationships with families and potential partners. Highly disappointing!
Any wicked evil nurse there must die. 11 months ago

My mother passed away there. I found them suspicious of showing negligence in their work. Ghana is in a mess. These people receive pay but people start to pay bribes and dole out moneies so that their patients would be better ...
read full comment

My mother passed away there. I found them suspicious of showing negligence in their work. Ghana is in a mess. These people receive pay but people start to pay bribes and dole out moneies so that their patients would be better taken care of by these nurses. I pity these nurses because their end in a hospital will be miserable that what they push on present patients they have to take care of. My mother who was a very peaceful person told one nurse that she will slap her. This how bad this place has become.
Dantaa 11 months ago

Indisciplined staff

Indisciplined staff
Very horrible place 11 months ago

The nurses are so snobbish.They don't care about the sick .All the know is money money money.They will collapse that place. Ghanaians are naturally born wicked to themselves.

The nurses are so snobbish.They don't care about the sick .All the know is money money money.They will collapse that place. Ghanaians are naturally born wicked to themselves.
Hannan 11 months ago

!!!!!!!!!!! Welcome to the best sex dating site ~~ www.Sexy24.mom

!!!!!!!!!!! Welcome to the best sex dating site ~~ www.Sexy24.mom
Meme 11 months ago

The poor caliber of nurses we're churning out from our schools are the result of protocol enrolment especially from this current administration. They know nothing and are so stupid too. One nearly killed my sister but for her ...
read full comment

The poor caliber of nurses we're churning out from our schools are the result of protocol enrolment especially from this current administration. They know nothing and are so stupid too. One nearly killed my sister but for her vigilance because she was a nurse lecturer, she would have died through overdose. We must all rise up and clean up the system and get value for money.
Proud Ghanaian 11 months ago

This is what you get when you don't allow the professionally trained hospital administrator to function as such. You rather put that function under unqualified professional.

This is what you get when you don't allow the professionally trained hospital administrator to function as such. You rather put that function under unqualified professional.
Kweku 11 months ago

UGMC was built by Prof Mills to serve as the teaching hospital for the University of Ghana Medical School but this NPP government has turned the UGMC into a completely different institution. The incoming President elect of th ...
read full comment

UGMC was built by Prof Mills to serve as the teaching hospital for the University of Ghana Medical School but this NPP government has turned the UGMC into a completely different institution. The incoming President elect of the NDC should hand over the UGMC back to the university to manage as its teaching hospital.
Taami to Kwehku 11 months ago

Have you checked the quality of management of the University of Ghana itself lately? LOOK BEFORE YOU JUMP!

Have you checked the quality of management of the University of Ghana itself lately? LOOK BEFORE YOU JUMP!
Ofori K. E. 11 months ago

We all know some nurses are very horrible but then we also know that every facility has a structured order of administrative delivery.
Now, i cannot defend the nurse but what i know is a facility like ugmc will definitely ha ...
read full comment

We all know some nurses are very horrible but then we also know that every facility has a structured order of administrative delivery.
Now, i cannot defend the nurse but what i know is a facility like ugmc will definitely have a complain desk, also every unit has an incharge, ...
So, i trust every dissatisfied services must be reported to the appropriate unit or office.
Sr. Bridget what did you do about it first, ? You cannot also generalise obe person's error.
Everything is not social media because you don't share your errors in personal life on social media.
You should have reported this to the appropriate quarters first but diverting the issue here ,to me is not fair.
Someone also said she was allergic to some drug and it was given to her.# madam before is drug is administered or prescribed, the doctor will definitely ask about your allergies but if u remain quiet and its prescribed and served you will react. Also, we have drug side effects that most people experience often.
So, if you have serious concerns like this kindly report to the legit unit.
Let's remember, no personnel at the facility is perfect.
Thank you.
Papillo 11 months ago

This is no surprise. It is the general attitude of Ghanaian nurses in government hospitals. Our mentality stinks to the core.

This is no surprise. It is the general attitude of Ghanaian nurses in government hospitals. Our mentality stinks to the core.
maame 11 months ago

You are right. I had a experience at two hospitals in Wa. My children took I'll in the night and I had to rush them to the hospital.The nurse upon seeing us just said all beds are occupied. I expected first aid - like tak ...
read full comment

You are right. I had a experience at two hospitals in Wa. My children took I'll in the night and I had to rush them to the hospital.The nurse upon seeing us just said all beds are occupied. I expected first aid - like taking the kids temperature. When I complained, she told me she was tired from attending to a challenging case. I left the hospital in anger and frustration. We were told the the same story - there were n beds. I returned home with two very sick kids . Something must be done to improve care at hospitals.
Ghanani 11 months ago

Ghanaians should forget about praying to God to solve their problems for them. Ghanaians are damn corrupt and sinful. God never listens to the prayers of Ghanaians. Because of corruption the country will never progress.

Ghanaians should forget about praying to God to solve their problems for them. Ghanaians are damn corrupt and sinful. God never listens to the prayers of Ghanaians. Because of corruption the country will never progress.
DDT 11 months ago

President Mahama said the same thing. When he went to visit the late KK kabobo, the man was left unattended too but he had to intervene for the man to be given a ward. I hope something is done about it and our nurses and doct ...
read full comment

President Mahama said the same thing. When he went to visit the late KK kabobo, the man was left unattended too but he had to intervene for the man to be given a ward. I hope something is done about it and our nurses and doctors must change their attitude.
Babana 11 months ago

What she is saying is correct.Even the medical doctors. are inexperience.The rate at which people are dying in that hospital you have no idea .You will pay huge amount of money yet they give you wrong treatment. I think the ...
read full comment

What she is saying is correct.Even the medical doctors. are inexperience.The rate at which people are dying in that hospital you have no idea .You will pay huge amount of money yet they give you wrong treatment. I think the doctors there are not learning.Tbe fact is they don't know anything.
Citizen 11 months ago

Sometimes, let us think through our assertions. If you know how the referral system works in the health sector, you should understand that more people will die in tertiary and quartenary hospitals than primary hospitals becau ...
read full comment

Sometimes, let us think through our assertions. If you know how the referral system works in the health sector, you should understand that more people will die in tertiary and quartenary hospitals than primary hospitals because sometimes by the time the case gets there, it's so bad that not much can be done about it.
Albert 11 months ago

Ugmc they are charging more than private hospital. Can you imagine that some departments work there as private consultants. Why they should build their own hospital if is eazy. Average Ghanaians can afford their service too b ...
read full comment

Ugmc they are charging more than private hospital. Can you imagine that some departments work there as private consultants. Why they should build their own hospital if is eazy. Average Ghanaians can afford their service too bad. People are making too much free money there something they didn't labour for .it needs overhauling
Abigi 11 months ago

If within the next three days the head and management of the UGMC does not come out to explain or defend all the accusations being thrown at them by the public, then the MOH should revise their incomes or better-still their c ...
read full comment

If within the next three days the head and management of the UGMC does not come out to explain or defend all the accusations being thrown at them by the public, then the MOH should revise their incomes or better-still their continued employment in the hospital. The UGMC was built with millions of dollars of the tax of dirt poor Ghanaians. It is not a tourist resort for arrogant, umproductive self-conceited medical staff. If the hospital also suffered from state capture, the new govt should take steps to liberate the facility from the sharks. Ghana first.
Citizen 11 months ago

So you want the management to be responding to every social media post? Aaaba!

So you want the management to be responding to every social media post? Aaaba!
Samurai 11 months ago

Such a nice facility gaining bad reputation for staff with shitty and unprofessional work ethics. Hope it can be remedied soonest

Such a nice facility gaining bad reputation for staff with shitty and unprofessional work ethics. Hope it can be remedied soonest
Efo 11 months ago

Doctors at the hospital conduct trial and error procedures. After spending almost 1 million cedis to save my mother, she still passed away. They wrote numerous prescriptions, claiming to have administered various medications, ...
read full comment

Doctors at the hospital conduct trial and error procedures. After spending almost 1 million cedis to save my mother, she still passed away. They wrote numerous prescriptions, claiming to have administered various medications, but I believe it was all lies. Their behavior was unprofessional and cruel throughout the entire process.

After my mother's death, they forced me to remove her body from the hospital within 30 minutes, without offering any help in securing a hearse for me to rent. They handled her body with no respect after taking all that money from us. I feel that anyone who took our money and failed to provide proper medical treatment will face the same painful fate that my mother did.
Kojo 11 months ago

Poor customer care practices is in the attitude of many service providers in Ghana! What a mess we are in! Management should hold staff accountable otherwise it's a failure of their leadership!

Poor customer care practices is in the attitude of many service providers in Ghana! What a mess we are in! Management should hold staff accountable otherwise it's a failure of their leadership!
JANKROMAH 11 months ago

Most of the GOOD nurses have been exported out of the country to Europe by Akuffo Addo.....

Most of the GOOD nurses have been exported out of the country to Europe by Akuffo Addo.....
Kwaku 11 months ago

Is there any government institutions where these same complaints do not apply? I will like to know.
We employ people who are connected right from the CEO to the driver. We then complain when services are poor. The girlfrien ...
read full comment

Is there any government institutions where these same complaints do not apply? I will like to know.
We employ people who are connected right from the CEO to the driver. We then complain when services are poor. The girlfriend of the big man cannot be disciplined and so others do similar mediocre service.
We know that is the truth.

Welcome,

SIGN IN

Welcome,

RESET PASSWORD

Hello,

Terms and conditions

REGISTER

News

Social media erupts with complaints against UGMC staff practices

Read Comments .st0{display:none;fill:#14BDD3;} .st1{display:none;} .st2{display:inline;fill:#FC0F0F;} .st3{display:inline;fill:#FFFFFF;} .st4{display:inline;fill:none;stroke:#000000;stroke-width:6;stroke-miterlimit:10;} Comments (44)

Read Comments Comments (44)