The Minister of Foreign Affairs, Samuel Okudzeto Ablakwa, has stated that decisive actions and measures are being undertaken by his office to address what he described as 'discourteous conduct' within some Ghanaian embassies and diplomatic missions.

In a Facebook post addressing concerns raised by some Ghanaians about issues at various embassies, the minister stated that he has instituted six new policy directives to address the grievances of individuals who have had unpleasant experiences at these diplomatic missions.

Ablakwa stated that as part of the new directives, the ministry has implemented a code of conduct to guide how embassy staff should interact with clients.

Additionally, he announced that instructions have been issued for the reconfiguration of phone systems to enable the embassies to handle multiple calls simultaneously, among others.

“All your justified grievances about the lack of responsiveness and discourteous conduct at some of Ghana’s diplomatic missions abroad have been duly noted. I should also indicate that I read with considerable outrage Prof Kojo Dei’s article on his rather displeasing experience at two of our missions in the past. Such condemnable conduct won’t be allowed on my watch,” his post read on Monday, June 9, 2025.

His post added that; “Whereas a good number of our missions pursue excellence, consular empathy and high professionalism, a few missions have clearly not impressed with their many years of poor service. As Foreign Minister — even though this worrying state of affairs predates my tenure, I take full responsibilty, and hereby assure that decisive measures are being taken to remedy the situation, consistent with President Mahama’s RESET Agenda.”

Check out the new policy interventions below:

1) A new code on how all those who engage with our missions should be treated has been developed

2) Directives on the reconfiguration of phone systems to allow for the accommodation of multiple simultaneous calls have been issued

3) All official phone calls to our embassies, high commissions and consulates will now be recorded for periodic review by management to assess levels of professionalism and consular empathy

4) Mechanisms have been put in place with service providers to conduct regular verification to ascertain if calls from the general public are being responded to by embassy officials

5) Strict protocols of responsiveness and accessibility are being made part of our novel KPIs for soon-to-be-appointed Ambassadors and High Commissioners.

6) Officials whose conduct fall short of the prescribed standards of responsiveness and acceptable consular relations will face appropriate sanctions.



MAG/AE

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