I will recommend this book not only for bank tellers but all front-line staff and senior executives. Product differentiator alone is not enough to penetrate competitions as research shows that consumers are now more conscious ... read full comment
I will recommend this book not only for bank tellers but all front-line staff and senior executives. Product differentiator alone is not enough to penetrate competitions as research shows that consumers are now more conscious of service delivery than product innovation. If I had my own company, these are the types of books I will make it compulsory for all staff to read. Kudos Ms Quarcoopome for this piece of knowledge. Please share with the audience where this book is available for purchase.
I will recommend this book not only for bank tellers but all front-line staff and senior executives. Product differentiator alone is not enough to penetrate competitions as research shows that consumers are now more conscious ...
read full comment