PURC solves 917 complaints in Tamale Metropolis

The Public Utilities Regulatory Commission (PURC) has announced that it resolved 95 per cent of complaints of residents within the Tamale Metropolis against utility providers to improve services.

A statement signed and copied to the GNA in Tamale on Thursday said a total of 966 complaints were lodged, out of which 917 representing 95 per cent of the complaints were satisfactorily resolved by the commission to improve utility services to customers.

The two main utility providers included; the Ghana Water Company Limited (GWCL) and the Volta River Authority /Northern Electricity Distribution Company (VRA/NEDCo).

Out of the total of 966 complaints, 753 complaints were lodged against VRA/NEDCo of which 709, representing 94 per cent were resolved, while GWCL resolved 208 representing 98 per cent of a total of 213 complaints.

The categories of complaints against the service providers included; the damaged of appliances, unlawful disconnections, payment issues, metering and billing issues and the quality of services to customers.

Mr Issahaku Mashoud Yakubu, the PURC Northern Regional Manager who signed the release said the impressive complaints statistics demonstrated the impact of sustained education programme embarked on in 2018 to create customer awareness on the activities of the commission.

He indicated that, among the complaints of customers of the various service providers, billing was predominant due to the tariff review in 2018, which triggered calculation difficulties for some category of customers.

Mr Yakubu said, the commission was poised to resolving all customer complaints in the region to improve the quality of services to customers.