We have attended to over 75% of affected customers - ECG

The Electricity Company of Ghana(ECG) has said it has rectified the challenges its BOT prepayment system and attended to over 75% of the affected customers.

Some 3000 customers of ECG particularly those in Korle-Bu, Dansoman , Kaneshie, and Achimota were unable to purchase prepaid credit due the challenges forcing them to storm ECG offices.

It took police officers to intervene to save the situation.

Addressing a press conference the Managing Director of ECG, Ing. Samuel Boakye Appiah, said their experts have been able to reengineer the system to reduce the human intervention and are operating a higher automated system that runs faster than the previous one adding that ”We have increased customer service desks from 40 to 60.

He added that “We have also been able to set up a customer service desk at the Kaneshie District Office which is within the Avenor Office of the Accra West Region, and also at the Achimota District where customers under these districts should contact for the reactivation of their cards.”

Ing. Samuel Boakye Appiah noted staff of ECG worked throughout the weekend to make sure that all customers are attended to.

“With respect to the other Districts namely Dansoman and Korle-Bu, we wish to appeal to customers to deposit their faulty cards after it has been proven to be dysfunctional with their names and phone numbers. These will be reactivated and they will be called to come and pick their cards or will be given a time for collection,” he announced.

He apologized to the numerous customers for the inconveniences caused to them.