Network investment to boost customer experience - MTN

MTN Ghana says it is continuously making investments in network infrastructure to boost voice and data technology to ensure seamless communication for corporate and individual clients.

Speaking at the monthly meeting of the Ghana-South Africa Business Chamber (GSABC), Mr Michael Ghartey, Key Account Manager at MTN Business, said the company had a bouquet of services that would allow corporate and business clients to reap the benefits of communications technology.

He said it is the goal of MTN to lead in the delivery of digital content and it is doing so through the offer of dedicated internet backbone infrastructure to ensure a high level of service delivery to clients at all times.

The platform offers products and services including, leased lines (international and national), dedicated internet, shared IP connect service, VPN over Mobile, Wi-Fi Hotspots, Co-Location Hosting services, Hosted Messaging and Collaboration and Cloud Computing and Virtualization.

Mr Ghartey said businesses that signed onto MTN's Business Solutions would reduce operational and capital expenditures since they would not need capital to set up their communications solutions.

The MTN Business Solution has been established to provide innovative and cutting edge communications services to the public and private sector organizations, small, medium and large scale enterprises across the country.

He noted that in today’s corporate world, businesses cannot survive without communication services, and this is what MTN Business seeks to offer.

Ms Eleanor Sarpong, Senior Manager Regulatory Affairs, said MTN is the only telecommunications provider to have met the license conditions for the rollout of 3G sites in all the districts of the country.

She said to achieve its ambition to provide seamless service to customers, MTN undertakes quarterly customer surveys to get to know their challenges, do an assessment and institute solutions to resolve the challenges.

Ms Sarpong said feedback received is used in undertaking measures to enhance the network quality.

Mr Kojo Dougan, President of GSABC, said the Chamber aims to facilitate the building and nurturing of mutually beneficial relationship between Ghanaian and South African businesses operating in both countries.

It is also to develop trade and investment between them.