Chief Executive Officer of the Ghana Chamber of Telecommunications, Sylvia Owusu-Ankomah, has called for cybersecurity education to be included in the school curriculum.

She said this is necessary because human behaviour remains a major factor in many fraud cases, particularly those involving social engineering.

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Speaking at the launch of Cybersecurity Awareness Month on Thursday, October 1, 2026, she said more than 70% of the fraud incidents being tracked were linked to human actions and social engineering.

“Over 70% of the fraud incidents that we are tracking are human-related. It is social engineering, which is essentially someone playing psychology,” she said.

According to her, fraudsters often pretend to be people known to their victims and use that trust to convince them to approve transactions or share sensitive information.

“You are actually seeing people you know asking you to approve certain transactions. We need that awareness created as part of our curriculum,” she said.

Owusu-Ankomah also urged banks, fintech companies and mobile network operators to continue educating customers about the need to protect their PINs and one-time passwords (OTPs).

“If we are not sensitising our consumers about these things, then we will continue to see an increase in fraudulent activity,” she said.

She said the Chamber has been carrying out consumer education through marketplaces, radio stations and other platforms to help people understand the risks and protect themselves from fraud.

ANAS/MA

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