The Ghana Airports Company Limited (GACL) has announced a series of measures to end extortion at airports across the country, including the introduction of a dedicated reporting hotline and a name and shame policy for offenders.

The measures were agreed at a high-level stakeholder facilitation meeting held on Wednesday, August 5, 2026, to address what GACL described as the unacceptable practice of extortion at all airports operated by the company.

As part of the new measures, GACL said it will introduce a “mystery shopping” initiative to identify personnel engaged in extortion.

Individuals found guilty will be publicly identified through appropriate media channels as part of a “name and shame” approach aimed at discouraging the practice and promoting accountability.

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The company said staff found guilty of extortion will face disciplinary action and will no longer be allowed to work at any airport or within its environs.

To support the initiative, GACL has established a dedicated hotline, through which passengers can report incidents of extortion via calls, WhatsApp or SMS.

“Management has provided a dedicated hotline, 0542175636 (Call, WhatsApp, or SMS), through which members of the travelling public can report any acts of extortion by personnel of the following agencies and service providers operating within our terminals,” the statement read.

The reporting system covers personnel from several agencies and service providers operating at the airports, including the Ghana Immigration Service, Ghana Revenue Authority’s Customs Division, Ghana Airports Company Limited, Ghana Civil Aviation Authority, Ghana Police Service, National Security, Port Health, airlines, ground handling companies, private security firms, concessionaires, meet-and-assist services, and other airport service providers.

GACL urged passengers to provide the date and time of the incident, the name of the officer involved, the agency, and the location where the incident occurred when making a report.

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The company also reminded travellers that they have the right to request the airport identification card of any official claiming to represent an agency within the airport to verify their identity.

Passengers were further encouraged to demand receipts for all payments made at the airport and to report any suspicious conduct through the dedicated hotline.

GACL said it is working with all airport stakeholders to safeguard the reputation of Ghana’s airports and strengthen the country’s position as a preferred aviation hub in West Africa.



DR/SA