The Nifahene of the Berekum Traditional Area, Nana Kusi Yeboah II, has raised concerns over alleged breaches of customer confidentiality by staff of some banks.

According to him, the reported disclosure of customers’ confidential banking information, including account balances, is discouraging many people from patronising formal financial services, particularly in rural communities where trust remains critical to advancing financial inclusion.

Nana Yeboah II made these remarks at the inauguration of a new branch of Nsoatreman Community Bank PLC in Berekum, in the Bono Region.

He noted that such practices undermine efforts to promote financial inclusion.

He further stated that some customers have allegedly fallen victim to robbery and other fraudulent activities after sensitive account details were leaked to third parties, raising concerns about the integrity of certain banking personnel.