The Electricity Company of Ghana (ECG) has assured customers that its metering and billing systems meet strict national and international standards, following concerns raised by some prepaid customers.

In response to a press release by the Electricity Company of Ghana, Dr Charles Nii Ayiku Ayiku, General Manager for External Communications, confirmed that all electricity meters deployed nationwide undergo rigorous testing and calibration before installation.

He explained that ECG’s quality assurance processes conform to approved national and international standards, highlighting that the company operates a state-of-the-art metering laboratory comparable to leading facilities worldwide.

Here's how much fuel is selling on March 2

Dr Ayiku added that every meter is independently tested and certified by the Ghana Standards Authority (GSA) prior to installation to ensure compliance with technical requirements.

While maintaining confidence in the accuracy and reliability of its meters, ECG acknowledged that some customers may have legitimate billing concerns. The company said it has begun investigating all reported cases, following a directive from the Minister for Energy and Green Transition.

To enhance transparency, ECG has requested the GSA to independently and randomly test meters both in the laboratory and in the field. The results of this independent assessment will form part of a report submitted to the Minister.

ECG reiterated its commitment to accountable and responsive service delivery and appealed to customers for continued cooperation as investigations proceed.



MA