ADB expands business channels, introduces Asian, diaspora trade desks, others to enhance service experience

Agricultural Development Bank (ADB) PLC has expanded its business channels with the introduction of specialised business desks to enhance service experience and convenience.

The strategic initiative includes the establishment of a dedicated Asian & Diaspora Trade Desk; Women’s Business Desk; Micro, Small and Medium Enterprises (MSME); Asset Management & Advisory Services; as well as Investment & Wealth Management Desk.

The aim is to enhance customer experience, service convenience, drive financial inclusion, and responding to the evolving needs of its diverse customers.

Speaking on the initiative, the Managing Director of ADB PLC, Edward Ato Sarpong, emphasised that the introduction of these specialised business desks marks an important step in the Bank’s transformation journey. According to him, each desk is designed to offer industry-specific expertise and bespoke financial and advisory solutions to meet the unique needs of these market segments.

“These new business offerings reflect our commitment to going beyond traditional banking to support our customers in ways that truly matter, just as our corporate tagline, Beyond Banking, signifies,” he said. “Our corporate tagline is not just a tagline, but an unwavering commitment to redefining banking, empowering businesses, building futures, driving prosperity, and nurturing communities,” the ADB MD said.

Mr. Ato Sarpong added that the initiative will position the Bank ahead of competition, strengthen client relationships, and create new opportunities for business growth, particularly within emerging economic segments.

He further noted that the specialised desks will also drive financial empowerment for women, support foreign business communities operating in Ghana, promote MSME development, and provide structured guidance for customers seeking long-term investment and wealth-building opportunities.

The ADB MD explained that the introduction of the Women’s Business Desk is designed to empower women entrepreneurs and professionals by offering tailored financial solutions, advisory services, and capacity-building support to help them grow and sustain their businesses.

“ADB is committed to creating an enabling environment where every segment of society, particularly women, can thrive through access to targeted financial products and expert support. The Women’s Business Desk is more than just a service point, it’s a platform for empowerment, partnership, and progress,” he said.

Mr. Ato Sarpong highlighted that the Asian Trade Desk, will support businesses involved in trade between Ghana and Asian markets considering the zero-tariff trade agreement announced between Ghana and China, offering trade finance, foreign exchange, and import-export advisory services.

The Investment and Wealth Management Desk will also provide high-net-worth individuals and institutional clients with strategic investment options and financial planning services.

The MSME Desk reaffirms ADB’s focus on supporting small and medium businesses with accessible loans, advisory services, and development tools, and the Asset Management & Advisory Services Desk will offer strategic counsel for customers looking to grow or diversify their financial portfolios, he added.

In her comment, the Deputy Managing Director in charge of Operations, Mrs. Sylvia Naa Kwakai Nyante, stated that the expansion of the Bank’s business channels was in line with its strategic growth agenda.

“The introduction of these business desks marks a new chapter in our customer engagement journey. We are not only diversifying our services but also creating dedicated spaces where clients can access in-depth expertise and personalized support,” the DMD Operations said.

Mrs. Nyante expressed the unwavering commitment of ADB to continue to provide diversified and convenient service offering for our customers and the general public.

The expanded offerings form part of ADB’s broader strategy to position the Bank among the top three banks in Ghana, strengthened by deep sector expertise, agile customer responsiveness, and innovative solutions that support the nation’s economic growth.