Screening of Airport Porters yields results

The Executives of the Kotoka International Airport Porters Association have reported a marked improvement in the service delivery of its members, following the recent house-cleaning exercise it embarked on about six weeks ago.

"The assessment and security screening programme, which we undertook to ensure that we maintain the right caliber of porters to handle passengers at the airport, has begun yielding positive results", Mr K. Appiah-Kubi, vice chairman of the association, has said.

Mr Appiah-Kubi disclosed that within the period, members retrieved a number of valuable items which passengers had inadvertently left in the Arrival and Departure Halls or on baggage trolleys outside, and handed them over to the Ghana Civil Aviation Authority (GCAA) Customer Service Office.

He mentioned among others, foreign currencies in various denominations, traveling and business documents, and assorted personal belongings as some of the items members had retrieved and handed over to the GCAA Customer Service Office.

He said that, the executive had on a number of occasions at their own expense, caused radio announcements to be made in cases where misplaced airline tickets, Green Cards and resident permits were discovered, to enable their owners to travel with minimum delay.

He said that they had also received reports of improvement in politeness and courtesies accorded passengers by their members, “which is indeed a healthy development in the promotion of our business at the airport”.