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Business News of Friday, 14 December 2018


PURC ups effort at getting improved services to utility consumers

Mr. Francis Baidoo, the Ashanti Regional Manager of the Public Utility Regulatory Commission (PURC), has underlined the Commissions’ commitment towards building a credible regulatory regime that will respond adequately to the needs of utility end users, through amicable customer complaint resolution.

It would also provide the highest quality of utility services while ensuring transparency, fairness and reliability to all customers.

Mr. Baidoo, speaking with the Ghana News Agency (GNA) in an interview in Kumasi said during the year, the Ashanti Office received and dealt exhaustively with 788 public complaints.

That of Brong-Ahafo had also resolved 669 public complaints as of the end of November.

These complaints involved billing, quality of service, unlawful disconnection, damaged equipment and non-reflection of bills.

He asked the utility service providers - Ghana Water Company Limited (GWCL), Electricity Company of Ghana (ECG) and the Northern Electricity Distribution Company (NEDCo), not to undermine these efforts by complying with the five working days within which complaint response must be forwarded to the PURC for resolution.

Mr Baidoo urged the service providers to give good customer care to those who visit their offices.

He also advised utility consumers to report all matters of power fluctuations and outages and burst pipes to the service providers on time, for prompt action to be taken.

He cautioned customers against illegal connections - tampering and bypassing of electricity meters and said violators would be made to face the law.

They should see to it that payments made to GWCL and the ECG, were backed by receipt with the exact amount paid written on the receipt.

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