Ghana Airways apologies

By Gibril Gbanabome

Accra - The management of Ghana Airways has announced that measures are already in place to ensure prompt delivery of passenger luggage especially on the New York Route.

The airline stated that because of an increased demand for cargo space, management had laid out measures to provide a smooth and quick delivery of passenger luggage. It stated that at great loss, the number of passengers per flight was reduced to create more space for luggage. This, plus arrangements for extra flight should have guaranteed an efficient delivery.

"Appreciative of the cargo needs of its patrons, Ghana Airways endeavoured to maintain its existing generous baggage facility which is between 10 - 20% more than what competitors offer on the New York route".

A release from Ghana Airways dated December 16 added that passengers were entitled to five pieces of baggage with the understanding that two would come with them on the flight with the rest sent down later as unaccompanied baggage in the shortest possible time.

The release regretted that extreme weather conditions in Europe, where the goods were sent to be freighted to Accra severely disrupted one of the planned flights. Four pallets of goods were thus held up in Luxembourg. Alternative arrangements were made to get the items to Accra. As a result of these efforts, the release continued, it is anticipated that the entire backlog should arrive in the country latest by evening of Saturday December 18.

"The cargo situation is constantly reviewed to ensure quality customer service. Any hitches identified are promptly eliminated", the release said. The management of Ghana Airways then profusely apologised " to those whose luggage were held up by the poor weather conditions" and reassured its passengers that it will be unrelenting in its efforts to see the prompt and safe passage of all the left luggage.