Customers Angry With Telecom

THE INABILITY of the country's major telephone provider, Ghana Telecom (GT), to provide adequate and effective telephone booths throughout the country to enhance better communication for development is said to have accounted for the lack of public confidence in GT.

Some residents of Kumasi, last week, accused GT of inefficiency through its sluggish reaction to customer complaints.

Others also attribute the late distribution of telephone bills to prospective clients to GT's inability to retrieve "its incomprehensive phone bills" from customers.

Speaking in an interview on Spirit 88.3 FM's "Obiara Nka Bi" programme, the Area Manager of GT, Mr. C. Y. Dzokoto, disagreed with the complainants.

According to him, even though Ghana has a total of only 3,000 telephone lines with the Ashanti Region having about 900 of them, his outfit has instituted pragmatic measures to ensure better service to Ghanaians.

He added that GT has acquired modern computers and other machines aimed at addressing telephone ineffectiveness in line with the government's policy of good communication and information technology.

GT, we maintained, would soon create additional telephone lines for distribution throughout the country stressing that higher costs of acquiring additional equipment to augment its work impeded communication in the country.

On good customer relations to enhance better services, the Accra Customer Service Manager, Mr. J. Kyei, said his outfit has been restructured in conformity with modern trends.

According to him, his outfit has embarked on educational drives through the media to explain its activities to the general public.

The PRO for GT, Madam Mamle Asare, assured Ghanaians of prompt and better service of communication to enhance the nation's development.

Callers, however, would pay their bills promptly if local itemized bills are distributed to customers in addition to international (IDD) calls.