PUBLIC SERVICE IS NOT SOLD IN THE SHOPS FOR PEOPLE TO ACCESS. It is a Government MONOPOLY and you dont have a Choice.!!! That is why it needs to be easily accessible to all citizens. But do these people in charge understand this fundamental issue ? No!! There is a glaring failure of the management of public administration in Ghana and I want to draw your attention to the terrible things going on that you dont think about but seriously affects you if you have to do anything in Ghana that requires Government permission. Having experienced some services at first hand this year, I have come to the conclusion, We dont only need to improve quality in the Central Government Administration or improve the decision making skills, attitudes and values of appointed officers and their managers, BUT also need to take care of the environment in which these organisations operate to ensure efficiency and sustainable service delivery. The sad fact is if you go to the Ministerial quarter in Accra today, the buildings have fallen into decrepitude, there are no working toilets, no semblance of caretaking or grounds maintenance and cleanliness or decent landscaping to showcase EXCELLENCE for the place to be elevated so the rest of the country (outlying Districts) to copy and follow suite. Sadly in these Central Government Organisations based in Accra no one understands Customer issues! Not even the Ministers in charge. When you go there to transact business on most days, you would find hawkers , stray goats and chickens, wondering around and you ask yourself is it right that such neglect is allowed to happen in this stern age in such Government establishments in our Capital City ? However just look closely at the vehicles in the car parks and you would see Ministers and Directors vehicles worth $50,000 to a $100,0000 dollars easily. All these vehicles have been purchased with tax payers monies for the use of Ministers and the top management, but the buildings, the fixtures and fittings, have been woefully neglected!!! Are we going or are we Coming? Just look at the Ministry of Energy Building in the Central Business District ( First two pictures). Now that we have struck oil, potentially the richest Minstry in Ghana and tell me whether its fit for purpose?? Couldn't they even paint the damnnn thing??? Look at the state of them? ( dirty, peeling paint, broken windows, No decent toilets, No decent filing or record keeping systems) and they are NOT ashamed??? Is that where they signed all these multi million dollar Oil deals ? What would these Foreign oil Contractors think when they arrive at these decrepit structures? Hhhmmmnnnnn. I also went to the Ministry of Interior. Eeeii Ghana, Hhhmmmnnnnnnn. These Leaders who have NO SHAME!!. Caveat: Some of these pictures and evidence were gathered with extreme caution, given the laws in Ghana about photographing public buildings. Did you Know it is a "criminal offence" ? This was January 2012. "We have issuesooooooooo folks"