Transformative leadership: Samuel Dubik Mahama's impact on the Electricity Company of Ghana

Under the astute leadership of Mr. Samuel Dubik Mahama, Esq., as the Managing Director, the Electricity Company of Ghana (ECG) has embarked on a journey of digital transformation and operational excellence. The year 2024 marks a significant milestone in the company's history as it continues to implement groundbreaking initiatives aimed at enhancing the customer experience, reducing losses, and driving revenue growth.

Digital Transformational Initiatives:

Mr. Samuel Dubik Mahama's visionary leadership has spearheaded several transformative initiatives within the company:

Cashless System: The implementation of a cashless system has revolutionized payment methods, leading to a remarkable increase in the number of users of the ECG Mobile App, from 500,000 to 3.4 million within a year.

Paperless Service Application: Streamlining service applications through a paperless system has not only enhanced efficiency but also improved customer convenience.

Flat Rate Service: Introducing a flat-rate service has simplified billing processes, contributing to a more transparent and predictable billing system for customers.

Spot Billing: The adoption of spot billing has significantly reduced billing errors and improved accuracy in meter readings, ensuring that customers are billed accurately for their consumption.

End-to-end digital billing system: The transition to an end-to-end digital billing system has further enhanced operational efficiency and customer satisfaction.

Nation-wide Meter Audit: Conducting a comprehensive meter audit across the nation demonstrates ECG's commitment to ensuring the integrity of its metering systems and reducing commercial losses.

Achievements and Recognition:

Under Mr. Mahama's guidance, ECG has achieved remarkable milestones, leading to recognition and accolades within the industry. Awards such as the Top 20 Outstanding Corporate CEOs of the Year and CEO of the Year (Power) underscore the company's commitment to excellence and innovation in the energy sector.

2024 Strategic Focus:

Looking ahead to 2024, ECG's strategic focus will revolve around two key pillars:

Revenue Growth:With a target of GH¢2 billion in monthly revenue, ECG aims to diversify income sources beyond traditional tariffs, leveraging non-tariff revenue streams and innovative partnerships.

Aggressive Reduction of System Losses: Addressing system losses remains a priority, with a focus on technological interventions, operational improvements, and employee training to enhance network efficiency and service delivery.

New Directorates and Strategic Planning:

The establishment of new directorates underscores ECG's commitment to innovation and strategic growth. These directorates will complement existing operations and drive management's agenda to create and increase non-tariff revenue streams.

Performance Management and Staff Wellbeing:

ECG places a strong emphasis on performance management and staff wellbeing, implementing robust systems to evaluate performance and ensure employee welfare. The Performance Management System (PMS) and initiatives to promote a healthy work-life balance reflect management's dedication to fostering a supportive and productive work environment.

Conclusion:

As the Electricity Company of Ghana (ECG) progresses along its transformative trajectory under the adept guidance of Mr. Samuel Dubik Mahama, Esq., let us steadfastly uphold our dedication to excellence, innovation, and accountability.

Together, we possess the collective capability to surmount obstacles and pave the path toward an illuminated and more electrified Ghana. Mr. Samuel Dubik Mahama, Esq., has exhibited exemplary leadership, warranting celebration and recognition from all quarters of Ghana.