Airtel steps up its customer experience

Airtel, Ghana’s fastest growing telecommunication company and leader in data and digital innovation has opened a bespoke customer experience center at the Achimota Mall to exclusively cater to the telecommunication and lifestyle needs of its high value and Premier customers.

The exquisitely designed shop engineered and upholstered to provide customers with the finest service encounter environment and a truly delightful experience was officially opened at an exclusive cocktail event held at the Achimota Mall and was attended by Premier customers, celebrities and journalist.

Patrons were introduced to the whole new world of experience that Airtel Premier as well as the opportunity to own Premier Packs which offers an exclusively delightful combination of voice and data packs for Premier customers to enrich their experience on the Airtel network as well as an automatic enrolment onto Airtel Rewardz – the biggest and most rewarding loyalty package for customers – enabling them to earn points anytime they use their phones. The points accumulated can be redeemed for shopping vouchers, dinners at partner restaurants, discounts on purchases with several benefit partners among others.

Speaking at the event, Airtel Ghana’s Marketing Director Rosy Fynn stated that the shop has been strategically located to give customers a great experience.

She said “We are delighted today to have our customers and partners join us to officially open our second Premier center to cater to the needs of high value and Premier customers. At Airtel we believe in giving our customers a totally delightful experience anytime they walk into our contact centers. Last year we opened to the general public our first Premier center on the Ring Road. Today, we are stepping that up by opening this exquisite center to give our Premier customers delectable telecom and lifestyle services in a totally immersive service environment.

Airtel Premier is the foremost high value segment in the industry offering exclusive suite of telecom and lifestyle products and services tailor made for high value customers such as free access to over 700 VIP airport lounges worldwide, special discounts from our benefit partners including departmental stores, automobile dealerships, hotels, airlines and spas. Customers also have the chance to get free tickets to events we sponsor all year round. Airtel Premier is open to all customers on the Smartphone Network. Membership is simply based on monthly usage or through the purchase of premier packs from this shop or any of our contact centers across the country”. She used the occasion to thank customers for making Airtel the telecom operator of choice in Ghana.

She continued “Through the patronage and partnership of our customers, we were recently awarded at the Ghana ICT and Telecom Awards with four of the most prestigious awards including the Best Data and Internet Service Provider award. For us this is a true validation of the confidence customers have in our data services which is why we are the fastest growing in voice but most especially in data services. We want to assure our cherished customers that they can always depend on us for unmatched quality services on the Smartphone Network”.

The shop boasts of an array of phones, connectivity options, tailor - made Airtel Premier Products and services that promises to transform the social and professional lives of its exclusive customers.

The shop is complemented by a knowledgeable and enthusiastic team of retail and data geeks who deliver expert information and advice to create the choicest customer experience, which has become the hallmark of Airtel Ghana’s retail stores nationwide.

Airtel is Ghana’s fastest growing telecom company and the best data and internet services provider.