The Bank of Ghana facilitated refunds of about GH¢42 million to deserving complainants between 2022 and 2025, while imposing GH¢4.6 million in sanctions on financial institutions that failed to comply with regulatory requirements.

This was disclosed by Dr Kwesi Yeboah, the Director of Financial Stability at the Bank of Ghana on behalf of the Second Deputy Governor of the Bank of Ghana, Matilda Asante-Asiedu at the launch of the Ghana Customer Service Index (G-CSI) report on Thursday July 30, 2026.

He said the central bank has improved customer service and consumer protection by strengthening complaint handling systems and introducing better regulatory measures.

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According to him, these efforts have helped increase the rate of resolved banking complaints from 64% in 2022 to 81% in 2025, showing improved capacity and stronger supervision.

"The Bank also facilitated about GH¢42 million in refunds to deserving complainants while imposing approximately GH¢4.6 million in sanctions on non-compliant institutions, reinforcing accountability across the banking sector," he stated.

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Dr Yeboah said the increase in complaints is mainly because more people are now aware of the channels available to report issues and have gained confidence in the Bank of Ghana’s consumer protection system.

He added that the central bank remains committed to protecting customers, improving service standards, and ensuring financial institutions are accountable to their customers.

DR/SA