The Cyber Security Authority (CSA) has warned the public to be vigilant following a rise in fake parcel delivery and clearance scams, particularly during the festive season when online shopping and courier deliveries increase.

Fraudsters are impersonating courier companies, sending messages claiming parcels cannot be delivered or are awaiting clearance, often including malicious links to fake websites.

Victims are then prompted to provide personal or payment details, leading to theft of sensitive information.

The CSA cautioned the public to avoid making payments for parcels they did not order, to verify delivery claims directly with courier companies, and not to share personal, banking, or mobile money details on unverified websites.

“The public should treat unsolicited parcel delivery or clearance messages with caution, especially those containing links,” the CSA advised, emphasising vigilance against pressure tactics used by scammers.

The authority is collaborating with law enforcement, courier providers, and telecom operators to identify and prosecute perpetrators.

Suspected scam messages or calls can be reported via CSA’s 24-hour hotline at 292, WhatsApp at 0501603111, or email [report@csa.gov.gh](mailto:report@csa.gov.gh).