Vodafone compensates roaming customers due to Iceland Volcano

Vodafone Ghana customers on roaming service who were stranded in various parts of the world due to the Icelandic volcano have been credited with token sums of top-ups. This gesture from Vodafone is to compensate its roaming clients for the period which saw most of them overrunning their roaming quotas.

A total of six hundred and twenty-five (625) customers representing 641 prepaid and 84 postpaid customers are to benefit from the deal.

Vodafone Ghana says it was moved by the plight of these customers who deserved the support of everybody back at home. “Our expectation was that this concession will allow them to reach out to business associates, families and friends,” said the Head of Corporate Communications of Vodafone, Isaac Cudjoe, in an interview.

Mr. Cudjoe declined to disclose the exact amount saying that the gesture is an innovation from Vodafone Ghana’s Roaming Unit who implemented this due to their genuine concerns for their stranded customers. He, however, said that the gesture is part of the company’s corporate responsibility to its customers, “about whom we are highly obsessed and concerned,” he noted.

He mentioned those to benefit as from USA and Europe. The period used for the selection of the beneficiary subscribers covered those who were on roaming from 1st to 19th April, 2010.