Uber removes trip cancellation fees

Uber has announced that it will no longer charge trip cancellation fees.

On Saturday, May 8, 2021, the company sent a message via email informing clients of the new development.

According to uber, cancellation fees often dissuade users from taking a trip; removing them will have a minimal impact on drivers’ overall earnings while encouraging them to take more trips.

Previously when one cancels a trip after matched with a driver, the person will be charged for cancelling the trip.

These fees pay driver-partners for the time and effort they spend getting to your location.

Drivers are also able to cancel a ride request if they’ve waited a certain amount of time at the pickup location.

However, now uber says if you are more than 5 minutes late drivers may choose to cancel trips at no penalty to them.