Registrar General Dept gets Customer Care Unit

Accra, Aug. 7, GNA - A Customer Care Unit was on Tuesday opened at the Registrar General's Department to reduce the cost of doing business in Ghana and to respond positively to government's declaration of Golden Age of Business and to promote private sector development. Speaking at the ceremony, Mr. Kwame Osei-Prempeh, Deputy Attorney General urged workers of the Department to be wary of one another to track down recalcitrant workers who engaged in fraudulent activities in the Department.

"The bad name associated with this department has tarnished its image and is affecting government in her quest to facilitate the golden age of business and the presidential initiative aimed at making Ghana a world class business environment."

Mr Osei-Prempeh said since the declaration of the Goldern Age of Business with the private sector as the pivot for the economic growth and development in Ghana, government had to focus on the Department for accurate and accessible information about businesses. "Therefore if workers decide to extort monies from people before registering them then where are we heading towards," he asked. He said that the Customer Service Care Unit should therefore set the stage for a more business friendly environment where workers would be prepared to serve the business community and also reduce the cost of doing business in the country.

Mr. Osei-Prempeh noted that the collaborative agreement between the Department and Ghana Post to register companies in the regions would encourage the confidence of investors, create more jobs and accelerate the economic growth of government.

Mr. Samuel Owusu-Agyei, in coming Minister of Public Sector Reform said the construction of the Customer Care Unit, a collaborative effort between his Ministry and the Department was to ensure that the complaint from the public about services were redressed in a responsive manner. This, he said, would also assist the departeent to review its business registration process and logistical deficiencies, which had combined to militate against its efficient delivery of service. Mr. Owusu-Agyei called on the media to join in the crusade to promote improved service delivery to ensure transparency, accountability and efficiency in the system.

Mr. Joseph Kofi Hardlley, Acting Registrar General commended the effort of Public Sector Reform ministry and expressed the hope that the Unit would improve the quality of work in the Department and assist government to achieve its aim.

"We pledge to further eradicate the negative perception of the Department and open a new chapter of a customer friendly and efficient service delivery to our esteemed customers", he added.