Oil specialists, lube technicians trained to better serve Shell customers

Vivo Energy Ghana Limited, the company that distributes and markets Shell-branded products and services in Ghana, recently trained 137 of its oil specialists and lubricants technicians on efficient and effective lubricants handling during a capacity-building training session in Kumasi.

The participants were split into Northern and Southern sector groups to discuss important topics such as lubricants technical knowledge, customer understanding, and health and safety. The programme also included role play sessions and efficient identification and handling of lubricants to enhance competence, among other activities.

Facilitating the programme, Mr. Thomas Parker, the Retail Lubricants Category Manager for Vivo Energy Ghana, stressed the importance of the lubricants training as part of a wider capacity-building exercise.

“This training forms part of Vivo Energy Ghana’s broader strategy to build the capacity of its front-line technical team at our retail service stations nationwide. It is expected that, knowledge gained by the participants will be disseminated among all forecourt attendants to transform them into an effective sales team. This will support our customers and help guarantee our successful lubricants growth in 2016 and beyond.”

Lubricants are essential to the long-term high performance and smooth running of a vehicle. It is for this reason that Vivo Energy Ghana offers a wide variety of high quality Shell lubricants to meet the needs of all types of vehicles, from private cars to commercial trucks. Shell lubricants are available at the forecourts of all Shell service stations, as well as in Star Oil service stations across the country.

With the completion of this training, the oil specialists and lubricant technicians are now better-equipped to serve the various lubricant needs of their customers.