Tamale, Nov. 27, GNA - The Ghana Commercial Bank is holding its 23rd national biennial delegates' conference, to map up strategies to improve activities of the financial institutions, in Tamale on Saturday. The conference which is on the theme: "Transforming Ghana Commercial Bank Limited into a World Class Institution, the Role of the Union", has brought together staff of the bank across the country. Mr. Simon Dornoo, Managing Director of the GCB, said the bank was transforming its operations in customer service, use of technology and opening more branches across the country to meet the demands of the banking sector.

He called on the workers to be committed to work towards the transformation of the bank.

Mr. Dornoo said the bank would build the capacity of its staff and improve customer relations to increase productivity. He said that interest rate was posing a challenge to the banking industry and called on the Government to give a level playing field for people to engage in business. Mr. Moses Bukari Mabengba, Northern Regional Minister, said that GCB was one of the leading banks in the country but called on the bank to improve its service to customers.

He complained about political interference in activities of the bank over the years, saying, "It is unfortunate that instead of politicians assisting the bank to improve, they do the contrary". Mr. Ismail Muhammed Kamil, National Chairman of GCB, said there was the need to motivate workers and improve their conditions of service to enable them to help in transforming the bank into a world class financial institution.

He commended the bank and the Government for successfully dealing with the Tema Oil Refinery debt, which according to him was a major obstacle to the bank.

He appealed to all workers to embrace constructive and intellectual approach to dispute resolution towards national development. 27 Nov. 10