CISCO Systems, a leading Information Technology and Communication (ICT) solution provider, in collaboration with Global Information Technology Solutions Limited Ghana, is supporting businesses to achieve outstanding value for their investment by embracing ICT.

The move is to help businesses and government agencies to connect and improve their business values from their investment in ICT.

CISCO is known for creating convergent platforms for businesses and government agencies to attain dexterity in their operations.

The two organizations yesterday introduced their services to players in the financial, mining, oil and gas, utility as well as government institutions including Ministries, Departments and Agencies (MDA) through at a day’s conference in Accra.

The participants were taken through how they could improve their customer experience by accelerating product and service delivery.

There was also a demonstration of how businesses and institutions could advance their operations by integrating their delivery channels, streamlining their operations and matching expertise with consumer needs in real time.

Mustapha Ahmed, Deputy Minister of Environment, Science and Technology, who was the guest of honour at the workshop, noted that the process of business transformation is an ongoing journey that begins with the need to mobilize executive leadership to re-define the organizational strategy in prevailing conditions or “in the direction of new goals and objectives.”

He gave the assurance that government had set in motion a number of initiatives to fast track development of the ICT sector.

“Almost all businesses in Ghana need some level of transformation if we aspire to catch up with businesses in other parts of the world.

He stated that though technology plays an essential role in the transformation of businesses “the underlying condition and successes of any business transformation has always been attitudinal change of the people involved.”

Abdul-Bassit Ibrahm Munagah, Chief Executive Officer (CEO) of Global Information Technology Solutions, stated that the operational principle of his outfit is to increase the efficiency and effectiveness of businesses by embracing technology.

Jideofor Onwuemelu, Territory Business Manager in charge of Commercial Business in Ghana and Nigeria at CISCO, said governments around the world were exploring new ways of doing things in order to cope with the challenges of globalization, economic uncertainty, emerging technologies and a more connected citizen base.

“We provide two factor solutions to some of these challenges, connecting people and maximizing proactive resources in radically new ways.”