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Vacancy: Customer Service (Haatso)

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DescriptionAbout the role

S/he will undertake a range of other administrative tasks as identified by the Administrative Manager.

Key Roles and Responsibilities
• Answer all incoming calls – receiving and transferring telephone calls, announcing callers, taking messages and passing these on accurately and in a professional manner.
• Greet and welcome visitors to the offices, ensuring they sign in the visitor’s book and informing the relevant member of staff of their arrival.
• Monitor and ensure that the reception area is kept tidy and projects a business image.
• Keep a record of staff and visitors signing in and out. In the event of an emergency requiring an evacuation of staff from the building, to be responsible for ensuring that the visitors book and staff sign-in books are removed from Reception and taken to the outside meeting point.
• Check and sign for all deliveries, before informing the relevant member of staff of their arrival.
• Review and update the staff contact and telephone extension lists.
• Log extension changes and advise all staff accordingly.
• Report telephone equipment and line faults to the IT Manager.
• Provide logistical support to meetings held in the conference rooms, to include preparation of meeting and conference rooms and assist in clean up after meetings.
• Support the M&E component with data entry tasks.
• Any other duties to be assigned.

How to Apply

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