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CompanyNot disclosed
LocationAbeka La Paz
Job CategoryEngineering
Job TypePermanent/Full Time
Working Experience3 - 5 Years
Education LevelFirst Degree
Application Deadline2018-03-31
IndustryEngineering Jobs
QualificationsBSc Engineering or other related Field
Salary RangeMore than GH¢1,000.00
Description  Functions
  • Ensure compliance with SMPMS NOC operational objectives, policies/procedures, work schedules, and reporting metrics.
  • Ensure SMPMS NOC Technicians are effectively supported through day-to-day interaction, team meetings, and individual coaching/mentoring.
  • Manage NOC-related activities to achieve network reliability metrics, including SLA, MTTR, alarm recovery, and system availability.
  • Audit and maintain integrity of operations-centric data in all operation tools and systems, including proper closure of tickets/tasks and updates.
  • Build and maintain strong relationship with key stakeholders (both internal and external).
  • Escalate in a timely manner, to appropriate individuals, teams, and organizations, outage events and/or impairments and issues that cannot be resolved within appropriate time frames to ensure efficient resolution and minimize impact to customers.
  • Deliver to management, event analysis and/or reasons for outage and request for outage summations
  • Liaise with all Vendors and Client accessing BTS sites
  • Proactively identify and recommend continuous improvement initiatives for the team
Should be familiar with below monitoring tools   Invendis Citrix U2000
RegionGreater Accra
Street AddressSithole Road
How to Apply

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