Business News of Friday, 28 December 2012

Source: myjoyonline

Vodafone fixed broadband customers protest capped system

Fixed Broadband customers of Vodafone Ghana have sworn to keep gathering at the headquarters of the telco until the capped broadband system is reversed.

The group, calling itself the Internet Users Association of Ghana, gathered at the Vodafone Accra North office, moved to the head office at Airport city where they were prevented from entering the premises by the police.

They later moved to the Ministry of Communication to present a petition to the ministry to stop Vodafone from capping fixed broadband packages at higher prices.

The group leader, Chris Azu described the capping system as arbitrary because Vodafone has increased prices by about 270% in some cases without consulting customers and other stakeholders.

He said and the move was only intended by Vodafone to make profit while widening the digital divide, preventing innovation.

They have suggested that Vodafone should maintain the unlimited data package for GHC70 at a speed of 2megabits/sec, and the package for GHC180 at a speed of 12megabits/sec, instead of capping it at 15MB a month for GHC65.

They are of the view that if Vodafone wanted customers to move to higher packages, the company should rather improve the speeds to attract people to move, instead of using customers’ consumption rate to determine how much they pay.

They are also peeved with the way Vodafone officials have refused to honour their promise to meet with them (the group) on two occasions.

The group is therefore calling on the National Communication Authority and the Minister of Communication to intervene and bring Vodafone to order.