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Business News of Monday, 3 October 2022

Source: classfmonline.com

We still have challenges in the Ashanti Region – ECG

Electricity Company of Ghana Electricity Company of Ghana

The Electricity Company of Ghana (ECG) has apologised to customers for the inconvenience caused by the challenges it experienced with its prepaid vending system.

The company has also disclosed that its vending stations are currently working so customers can purchase their prepaid credit.

Speaking at a press conference held on Monday, October 3, 2022, in Accra, the Managing Director of the power distributing company, Samuel Mahama noted that the ECG acknowledges its fault of failing to distribute power to customers and apologised for the interruption in service delivery.

Mr Mahama said: “That was our fault that we were not on top of our game to deliver a service. Let us not forget that in such a business the customer is the one that always gets hurt when you don’t deliver on your promise. So when I said I admit my fault, I admit my fault in not being able to deliver the service that we promised to deliver.

“I will like to apologise to all customers of the Electricity Company of Ghana who attempted to purchase power and they were not able to purchase power, the company admits its fault, the company admits that it was not able to deliver on the service.”

He however, hinted that, the company is still experiencing some challenges in the Ashanti Region.

“But the company will like all its customers to also know that most vending stations are up and running.

“I used most because we still have some few challenges in the Ashanti region that we are working on. Hopefully, by close of day today, it will be resolved.”

Meanwhile, the MD, is optimistic, that challenges with the power distributing company’s prepaid vending system will be fully resolved by Tuesday, 4 October 2022.

According to the ECG MD, customers will be able to purchase prepaid credits without challenges.

Power consumers across certain parts of the country have, for the past six days, been unable to purchase power on their prepaid meters because of a technical challenge that affected ECG’s prepaid metering systems.