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Business News of Saturday, 7 June 2014


NCA punishes Vodafone for Tuesday’s blackout

The National Communications Authority (NCA) has banned Vodafone from adding on new subscribers, either through sales and activation of new SIMs or by porting as punishment for Tuesday’s total blackout and previous network challenges.

Vodafone has also been banned from introducing new services, promotions, offers, and all marketing communications.

The only sale the network may make is in respect to its Recharge or Top-Up Vouchers for existing consumers.

According to the NCA, the directive will be in force until the end of next month following which date the authority will conduct tests to satisfy itself that the network’s Quality of Service to consumers has improved.

Vodafone subscribers prior to Tuesday’s blackout have also faced other challenges this year including difficulty in loading top up cards and shortage of the cards.

The NCA says the mobile giant must immediately investigate thoroughly and rectify fully all issues on their core network involving their Recharge Platform and the Home Location Register.

In the interim, Vodafone is also required to submit its Consumer Compensation Plan to the Authority for approval.

The compensation is for Fixed Line and Mobile Service subscribers who suffered inconveniences following Tuesday’s outage.