MTN brings operations to clients and customers doorsteps

MTN Ghana recently organized Community engagement fora in Cape Coast and Ho in the Central and Volta Regions to interact directly with customers, update them on the company’s operations and solicit feedback.

Following similar earlier engagements in Adentan and La communities in Accra, these community engagements provide an avenue for MTN to have closer interactions with a cross section of customers.MTN invites selected members of the community who represent different groups in the community and updates them on MTN’s offerings anddevelopments within the company, seeks inputs from them and responds to questions they might have.

Speaking at the recent forum in Ho, the Corporate Communications Senior Manager, Mrs. Georgina Asare-Fiagbenu, indicated that the forum was essential because it enables MTN to build strongerrelations with itscustomers.

Mr Teddy Hayford-Acquah, Regional Technical Manager for the Western and Central BusinessDistrict, told participants in the Central Regionthat providing a distinct customer experience is a key avenue towards achieving MTN’s vision to lead the delivery of a bold new digital world to customers. He announced thatresources have been increased in all districts in the Central Region to enhance customer experience on the MTN network. “MTN has mounted 196 2G and 54 3G cell sites to improve network performance and availability,” he said.

Participants expressed their appreciation for the interaction, with one stating, “This is the first time a telecoms company has done something like this in our Community; I thank MTN for engaging us.” Another said, “I am likely to be more tolerant to MTN because I now understand some of the challenges MTN goes through and why I sometimes experience difficulties when making a call; this is very good and should be organized at least twice a year.”

The Cape Coast and Ho community fora were attended by a cross section of representatives from each community, includingPrison Services, Ghana Police Service, Market Women Association, Ghana Education Service,Methodist, Catholic and Presby Church members, Council of Churches,Fishermen’s Association, Car Washers and Truck Pushers Association, Ghana Private Road Transport Union, Resident Associations and Mobile Money Merchants in the area.