Job Description: Business/ Process Analyst
The Business Analyst role has the responsibility for investigating process, identifying options for improving business process and assisting in the implementation of Change Management in the entire organization. The Business Analyst will be a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. The business analyst will assist in coordinating the project activities to ensure overall project success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analysis & Solution Definition.
â?¢ Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
â?¢ Consults with functional unit management and other personnel of the organization to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements and constructing workflows and diagrams.
â?¢ Work with the team to recommend appropriate changes in process/approach.
â?¢ Update and maintain documentation on process improvements and process performance.
â?¢ Identifies opportunities for improving business processes and coordinate with Subject Matter Experts in the preparation of proposals to develop operational changes.
â?¢ Assists in developing an overall change management strategy for the organization
â?¢ Conducts change impact analysis to assess the potential implications of changes and document the.
â?¢ Manage project requirements by identifying project milestones, and phases.
â?¢ Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
â?¢ Develops and prioritizes tasks, meeting objectives and agendas. Understands the components of running a successful project.
â?¢ Guide and lead cross functional teams in the business process analysis phase of the project
Communicate & Collaboration.
â?¢ Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
â?¢ Drive and challenge business units on their assumptions.
â?¢ Provides technical assistance in training, mentoring, and coaching professionals and other staff as needed.
â?¢ Develops training curriculum and conducts formal training sessions.
â?¢ Contributes to team effort by accomplishing related results as needed.
â?¢ Maintains user confidence and protects operations by keeping information confidential.
â?¢ Other duties may be assigned
Required Skills and Qualifications:
â?¢ Must have a minimum of BA/BS degree with 2 - 4 years working experience.
â?¢ Process improvement experience or knowledge of quality improvement methodologies will be a plus
â?¢ Excellent verbal/written communication skills to ensure effective and precise communication of information, , etc.
â?¢ Effective interpersonal skills characterized by diplomacy to foster effective collaboration and cooperation with internal (operations) and external (providers) customers
â?¢ Demonstrated ability to prepare effective presentations and layouts.
â?¢ Expert level proficiency with Microsoft Office applications including Word, Excel, Power Point and Vision.
â?¢ Documentation and Report Writing skills.
Company: Training Heights Company Limited
Job Type: 6 months contract and will be subject to renewal.
Salary: Very attractive.