Business News of Saturday, 14 June 2014
Telecom operator Vodafone Ghana and eTranzact Ghana have partnered to provide a convenient way for customers to make their voice and data bill payments electronically through eTransact’s platform.
The launch of the online bill payment system will allow Vodafone customers to pay for their various postpaid and broadband subscriptions at various bank branches across the country, and also through the Internet and mobile devices in real-time.
The Chief Operating Officer of eTranzact, George Babafemi, said the need to satisfy customers and assure them of security in their transactions paved the way for launch of the Vodafone payment platform.
“We provide the technology platform in partnership with Vodafone to change the face of collection, not just in their industry but in Ghana.
“Payment is a major activity in the value chain of any service industry. Payment is a dilemma for both service providers and customers. Customers are faced with the daunting task of conveniently paying for the service that they consume, while service providers are confronted with how to manage their cash collection, reconciliation, and handling among others.
“Vodafone has not only taken a giant step of addressing the challenges of managing cash collections by improving on its bill collection services, but it also took its customers into consideration in choosing a bill-processing Partner who could spoil customers with choice of payment options,” he said.
With the partnership, customers of Vodafone can now make their bill payments on the Internet.
eTranzact Ghana, which is a payment aggregator, has integrated its payment solutions platform onto the Ghana Integrated Payment and Settlement System, which has made the company the only payment solution company or aggregator to be admitted onto the exclusive Gh Link payment switch, which has been designed to enable financial institutions to utilise a common platform for interbank transactions in an effective and efficient manner.
This provides existing and potential customers and account holders with convenient and secure alternative transaction channels, such as Web, Card and Mobile-based platforms.