Bridging the gap between the bank, unbanked and the under-banked

A major breakthrough by ECR Systems Ghana.

Financial giants, the Microfinance and SME industries have become growing businesses in the market today, often requiring advanced innovative solutions to improve operations, capitalized on transaction processing based technologies while reassuring confidence and customer satisfaction.
Operating with a vision of bringing total integration and optimum use of Africa's fast growing IT Infrastructure, ECR Systems Ghana has strategically positioned itself to bring IT solutions to the Ghanaian finance environment and beyond. ECR Systems Ghana, subsidiary of ECR Systems UK, a world leading provider of cutting edge mobile solutions and Revenue Management Systems (RMS) with over 40 years of experience. ECR has established presence in all sectors including finance, transport, retail and the hospitality industry with over 22,000 licenses sold worldwide.
Using the Revenue Management System, ECR Systems Ghana has dramatically improved the nature of operations of financial institutions by reducing fraud, ensuring traceability, transparency, mobility and accountability.
Previously, unless a customer deposited the money at a bank in person, there was no way of legitimizing the transaction process; you had to rely on the field officers to deposit the cash on your behalf.
Now, thanks to the introduction of ECR Systems’ mobile technology, customers making a deposit can rely on the convenience and trustworthiness of handing over money at their home or small business with the certainty that the transaction has been made securely and reliably.
By being issued with a receipt instantly, the transaction is legitimized at the point of contact. This not only improves security but reduces the cost of monetary collections across Ghana and has increased confidence in the technology of the doorstep banking concept. In ensuring all these, the system aids in restoring and strengthening customer confidence in the company’s products and services.
“The Revenue Management System (RMS) deployed by ECR systems Ghana has a very robust design to it, in the sense that it allows for extensibility and future scalability. It’s worth noting that since no two companies are the same, we tailor our solutions to meet your business needs. The technology has evolved over many years and now been tailored for the informal sector in Ghana. It is interesting to note that the average institution seems to think the POS hardware is the main driving factor in the technology, whereas it is just a tip of the iceberg. The backend architecture is the engine behind a successful implementation of such technologies and ECR Systems Ghana has deployed a nationwide complex solution that has stood the test of time.”- C.K Appiah, Technical Operations Director, ECR systems Ghana.
The robust RMS is an ALL-IN-ONE in one integrated secure system comprising of best breeds of ruggedized PCI compliant terminals, wireless technology, powerful back end servers with online/offline capabilities and integrated reporting tool that synchronizes and streamlines information collected. Transactions are recorded as they happen on field and receipts are immediately issued to customers providing branch management with real-time information on field activities. Therefore, by the time the field cashier is done with rounds for the day, transactions have already been recorded, making reconciliation of end of day transaction easier and more accurate, emphasizing on customer service transparency and traceability.
This system offers an innovative mobile banking breakthrough to industry players in Ghana. According to ECR clients and end users, the system has legitimized collection of money, ensured confidence and trustworthiness their operations since transactions are carried out in a reliable, fast and secured way. Industry players are able to monitor the performance of their employees closely and customers are able to keep a legitimate proof of their transactions. The features of this system allow firms to securely operate and ensure trustworthiness between the firm and its clients, enforcing good customer service, safety and credibility.
“Considering numerous attempts by institutions to deploy robust and reliable solutions in automating the informal sector over the last decade, ECR Systems Ghana is proud to be pioneers in transforming the informal sector and the economy with our tried and tested world leading technologies and products.” Wisdom Vodzi, Executive Director (Head of Programmes) ECR Systems Ghana.
“The ECR Revenue Management System has enabled us to gain greater visibility of all our field operations whilst at the same time enabling us to deliver a far better and reliable service to our customers. The new system has provided traders across the regions with greater confidence and allowed First National to fulfill its corporate mission of providing excellent close-to-client banking services throughout Ghana a reality. Our mobilisers all insist on using the ECR terminal because of the speed and ease of use it provides.” – Hilda Nkansah, Relationship Manager, First National Savings and Loans.
“Customer satisfaction and care is paramount to our operations. Our CRM capabilities help work with our customers in fulfilling their corporate responsibilities.”- Nicholson Dsane, Marketing, PR and Communications. ECR systems Ghana.
ECR’s Revenue Management System is ideal for businesses that engage in Revenue Collection Management (SUSU and loan repayments), Collection of insurance Premiums, general Retail Sales Revenue Collection (Malls, Shops, and Restaurants). Analyzing the company’s aim of bringing integration through IT infrastructure, it plans on introducing advanced systems including cashless and contactless capabilities which will expand across other sectors of the economy such as insurance, health and transport. In pursuit of this, ECR System Ghana aims to provide value added services.
The system also greatly benefits government bodies such as the municipal assemblies in revenue collection such as property rate, commercial rate, hawker’s fee as well as other utility organizations-electricity/water billing, and waste management.
ECR Systems Ghana plans to provide state of the art technical solutions such as Toll Plaza Management (TMS), Ticketing for the transport sector and hospitality management such as hotels and restaurants to help restructure operations of several businesses across industries within the country.
The adoption of this system will assist firms save time, money and resources which would have otherwise been used in manual operations. This will ensure a significant increase in efficiency and productivity, hence increasing the firm’s performance and strengthening its brand. An increased productivity of firms and institutions will also have a positive impact on the economy since these firms tend to pay taxes, engage in CSR and other obligations for national development. Looking at the bigger picture, this system will help improve the business environment in the country as whole and this will serve as a major factor for attracting local and foreign investors and entrepreneurs.
ECR Systems Ghana prides itself on both the local and international exposure of its highly qualified and very experienced team of engineers and customer service professionals. ECR is therefore uniquely placed to facilitate your business’s integration, streamline and synchronize your information to ensure transparency and credibility by taking advantage of the cutting edge technological solutions ECR Systems Ghana offers.
Ghana’s number one in automated mobile banking