Vodafone defends new fixed broadband bundles

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Ato Kwame 11 years ago

Vodafone has behaved like a greedy monopoly. The decision to unilaterally increase its prices should not be accepted. There are better ways to get those operating pseudo cafes to pay the right price other than slapping a cap ...
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Vodafone has behaved like a greedy monopoly. The decision to unilaterally increase its prices should not be accepted. There are better ways to get those operating pseudo cafes to pay the right price other than slapping a cap of everybody especially in an age when the Internet has become part of the daily fabric of the lives of increasing numbers of people living in Ghana. Vodafone has been dishonest in this matter and Is just seeking to get as it can out of its customers whilst they continue to provide a service that is still of poor quality and unreliable but better than most others. The NCA should be a better regulator and create the environment where people living in Ghana can fully participate in the Internet economy without being manipulated by greedy operators. An increasing number of us use the Internet daily for education, work, business and leisure and see the Internet more as a utility than a luxury item. NCA, kindly do your job well.
Osei Kwame 11 years ago

Good question Ato. Is NCA complicit in Vodafone's monopolistic and heavy handed practices? Does anyone regulate the telcos? How about the regulator? Is he answerable to anyone? Maybe the French are right that "plus ca change ...
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Good question Ato. Is NCA complicit in Vodafone's monopolistic and heavy handed practices? Does anyone regulate the telcos? How about the regulator? Is he answerable to anyone? Maybe the French are right that "plus ca change, plus c'est la meme chose".
HH 11 years ago

I am a broadband customer and was never contacted to be informed. This is always happening with Vodafone. I have been a client for more than 20 years and seen the company migrate from P&T to Ghana Telecom to finally Vodafone. ...
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I am a broadband customer and was never contacted to be informed. This is always happening with Vodafone. I have been a client for more than 20 years and seen the company migrate from P&T to Ghana Telecom to finally Vodafone. I pay my broadband subscriptions for 3 months at a go. I gave Vodafone my e mail address and contact details so that they send an invoice or at least an e mail reminder about payment when its about to be due but nothing happens. I get no invoice or notifications that my time to pay is due and get disconnected sometimes on a Sunday. How unfair is this? You want me to pay up? Give me an invoice. You cannot expect customers to remember payment dates 3 months after payment date. With the daily pressures and hassle, we forget sometimes what we had for breakfast. Sometimes as well there are days that the internet is not working, is down for some fault from Vodafone but I still get charged for those days. Last year, for 2 weeks I had no connection and was still billed as I was told it was a prepaid system and billed per day. After complaining, I was told to write an official letter to customer service. Vodafone knows how many days they went off, they could have credited all clients with the number of days they were down for but nothing was done. They just ripped me off and many other thousand of clients. What Vodafone is doing now is unfair. They should cap service for internet Cafes and keep it unlimited for home use who make no money from the connection. This can easily be monitored by vodafone who surely have the methods to do so. Vodafone just plainly feels lazy to differentiate between business and home users after all, they provide the land lines and know which number is registered as a business and which is registered in a home. NCA, look into this issue as clients are getting cheated and ripped off by Vodafone.
kama 11 years ago

ONLY 15GB?....wicked Vodaphone...this internet is not your content....u just a pipline switch that packets/bits flow through....shame on vodaphone

ONLY 15GB?....wicked Vodaphone...this internet is not your content....u just a pipline switch that packets/bits flow through....shame on vodaphone
Ohene 11 years ago

Please Vodafone stop lying and insulting Ghanaians. Vodafone's prime goal is to kill all internet cafes in order to get enough bandwidth for thier internet cafes. They now know that internet cafe (retailing) is more profitabl ...
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Please Vodafone stop lying and insulting Ghanaians. Vodafone's prime goal is to kill all internet cafes in order to get enough bandwidth for thier internet cafes. They now know that internet cafe (retailing) is more profitable than ISP (wholesaling). Now they are calling Ghanaians thieves. Is sad that majority of our leaders are technogically illiterates.
hh 11 years ago

monopoly games

monopoly games
Ghanaba 11 years ago

1. Ghana Government (GoG) is a share holder (30%?) in Vodafone. GoG through NCA is at same time Regulator . Player-Referee situation!
So picture a misconducting Vodafone Boss appearing with NCA Boss at the Ministry of Commun ...
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1. Ghana Government (GoG) is a share holder (30%?) in Vodafone. GoG through NCA is at same time Regulator . Player-Referee situation!
So picture a misconducting Vodafone Boss appearing with NCA Boss at the Ministry of Communication over a misconduct issue by Vodafone. Most countries have done away with Player and Referee at same time, and I doubt Vodafone can get this luxury in Europe

2. Vodafone is both major backbone provider (satellite, Fibre-SAT 3, National Fibre Backbone, OPGW), previously owned by VRA and was given for virtually free to Vodafon-the politicians don't want to hear this, but they did it! They should have been forced to operate dark fibre services to create competition!!
3. Vodafone owns virtually all legacy fixed lines telephone lines now part of xdsl services, so they dominate last mile solutions too. It should have been naked dsl for others telcos to get involved since legacy systems is for all Ghanaians.
4. Vodafone operates as ISP and sell bandwidth to smaller ISPs. They can easily do cross susbsidize and kill off the smaller ones, I hear they are doing it! Access or last mile solution should be separate from backbone services as it is best telecom policy.

Unless these referee player, cross subsidy issues are dealt with, bundling and monopoly and other anti-trust are dealt with in Telecom industry in Ghana we would continue to see more of these 'reckless' conduct by Vodafone. That is the crest of the matter!
Down with Monopoly Anti-Trust Policies

Long Live Ghana
Ghanaba
Simon 11 years ago

why dont you just leave if you are not happy with the pricing. Its a privare company and there are other options out there. Screaming insults at them does not change anything. Speak with your money. There is no need compa ...
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why dont you just leave if you are not happy with the pricing. Its a privare company and there are other options out there. Screaming insults at them does not change anything. Speak with your money. There is no need comparing to what happens in the UK and USA. Different markets, different situations. Come on grow up
Kofi 11 years ago

How can I check my consumption of internet?

How can I check my consumption of internet?
ghanaba 11 years ago

You don't seem to get my point.

1.Making one single company control both access and backbone is not healthy for any telecom industry.
2. We compare ourselves to UK and USA because they provide best practice policies on ...
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You don't seem to get my point.

1.Making one single company control both access and backbone is not healthy for any telecom industry.
2. We compare ourselves to UK and USA because they provide best practice policies on telecom for developing countries such as Ghana.
3. Can you comment on the potential for cross subsidy as Vodafone controls xdsl, fixed line, microwave backbone, international, national and fibre to customer, and then at the same sell bandwidth to ISPs. Vodafone currently has largest ISP infrastructure in Ghana. Those centres should be given to small companies to operate on competitive basis while another company say fibre, provides the bandwidth. That is how to breakdown the monopoly! There is a obvious stifling of competition, and we can't complain because government partly owns Vodafone.
Access and backbone, darkfibre and nakad dsl is among the competitive polities we should pursue to improve on Broadband access.
It would be appreciated if Vodafone is allowed to answer this question, or if the contributor is one, he/she better declares the identity. It was such unhealthy arguments which led to the national asset being virtually sold for free in neocolonial master servant fashion.
If we are abandoning socialism for capitalism system, we should allow the full capitalist principles(fair practices devoid of anti-competitive practices) especially so, when we are still struggling with corruption in Ghana!
ghanaba
lili 11 years ago

We are a business customer that was migrated to the new plan and cut off without our knowledge when our credits ran out. It is a lie that Vodaphone contacted business customers.

We are a business customer that was migrated to the new plan and cut off without our knowledge when our credits ran out. It is a lie that Vodaphone contacted business customers.
nana 11 years ago

if ghana government has allowed more competition for other companies with good services to come in the market all this greedy companies will not have stand to stand on. they cant do that in United kingdom they come from.

if ghana government has allowed more competition for other companies with good services to come in the market all this greedy companies will not have stand to stand on. they cant do that in United kingdom they come from.
Joe 11 years ago

Other Service Providers like Electricity and water companies Charge Commercial rates for commercial use of their services and domestic rate for non-commercial use.
Vodafone could do the same, after all Vodafone workers under ...
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Other Service Providers like Electricity and water companies Charge Commercial rates for commercial use of their services and domestic rate for non-commercial use.
Vodafone could do the same, after all Vodafone workers undertake installations and thus can distinguish between the commercial customers and the residential ones.
65 Ghana cedis is not a small amount for a non-commercial use of unlimited fixed broadband internet service as described by Vodafone.
Vodafone have the capacity to charge more for commercial use since they know their commercial customers. 7G of data usage by majority of residential customers is not true.
If this is true, then most customers will prefer mobile internet, not fix broadband since most of them now have 6G data allowance.
It is not fair to charge 65 Ghana cedis for 15G data with regards to fix broadband. We need Government intervention to save us from the hands of Vodafone.
This move is an attempt to kill research, education and information for selfish gains. Few individuals want to enrich themselves at the expense of an essential service like internet access.
Vodafone is just hiding behind economics. Please be sensitive to Ghanains.
Mustapha mohammed 11 years ago

because Vodafone this we Ghanaian are fools excuse me to use that word but,why would Vodafone say they did that because we the home consumer are complaining that the company consume more than us which we are not complaining b ...
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because Vodafone this we Ghanaian are fools excuse me to use that word but,why would Vodafone say they did that because we the home consumer are complaining that the company consume more than us which we are not complaining but the package that they are given us now is a boycott package we don't need that and we Prefare what we are getting before you brought us this we don't need it.my internet went off and i went the their office to ask why because my internet went off and i was told that my 15GB has finish which i didn't understand and the guy at the desk was telling me that Vodafone says if you are not okay with their package you can walk out and that is not good so please i call on the Government to do something about this.
kobby 10 years ago

hate u vodafone, u broke ma marriage. go 2 hell

hate u vodafone, u broke ma marriage. go 2 hell
stranger 10 years ago

Money Grabbers..!!

Money Grabbers..!!

Vodafone defends new fixed broadband bundles

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