Business News of Wednesday, 5 December 2012
MTN Ghana says it has instituted a number of initiatives to ensure a stable and quality network service delivery during the elections and Christmas festivities.
MTN customers have recently experienced not less than three major service interruptions due to what the company has only described as technical hitches, following which the regulator, National Communications Authority has stopped SIM card sales on MTN.
The NCA has explained it held several meetings with MTN at which the company gave assurances of dealing decisively with the network interruptions, but the problem kept reoccurring, hence the decision to suspend SIM sales to prevent more Ghanaians from getting on to a problematic network.
MTN has pledged its commitment to NCA’s directive and assured that it is working continuously to address the recent challenges in service delivery, and also fast-tracking some technical interventions to enhance capacity.
“A number of sites that were originally planned to be rolled out in 2013 have been brought forward to 2012 to enhance capacity and an emergency support plan has also been put in place,” the company said.
MTN said they have intensified their 24/7 network monitoring to deal expeditiously with any unforeseen situations that may arise, adding that during the elections and Christmas, Back Office Support Engineers would also provide 24/7 support with special teams providing on-site support daily.
“We have also deepened collaboration with our partners to improve response time and a special crisis management team has been put in place to deal expeditiously with any crisis situation,” the telecom market leader said.
MTN has therefore assured subscribers it is committed to ensuring network reliability, adding that “we wish to express our gratitude to our subscribers for their continued loyalty to the network, while assuring them of our continued focus on network enhancement.
MTN is the telecoms market leader in Ghana with more than 11 million subscriptions representing 45% market share.